Refund and Returns Policy

1. General Overview

At ValkyrieGo we strive to ensure that every purchase meets your expectations. If you are not completely satisfied with a product, you may request a refund or return in accordance with the terms set out below.

2. Eligibility for Refunds and Returns

2.1. Time Frame

Requests for refunds or returns must be submitted within 30 calendar days from the date you receive the item.

2.2. Condition of Returned Items

• Items must be unused, undamaged, and in their original packaging.
• All accessories, manuals, and any complimentary items that were included with the purchase must be returned.
• Products that show signs of wear, alteration, or damage caused by the customer are not eligible for a refund.

2.3. Non‑Refundable Items

• Personalized or custom‑made products.
• Digital downloads, software licenses, and subscription services.
• Sale or clearance items, unless required by law.

3. How to Initiate a Return

3.1. Contact Us

To start the return process, please contact our support team:

• Email: [email protected]
• Phone: +1(806)737-9486‑9486

Provide your order number, the reason for the return, and any supporting photos if applicable.

3.2. Return Authorization

After reviewing your request, we will issue a Return Merchandise Authorization (RMA) number and detailed instructions for shipping the item back to us.

4. Shipping Costs

Customers are responsible for the cost of return shipping unless the return is due to a defect, error, or an item that does not match its description. In such cases, we will provide a prepaid shipping label.

5. Refund Processing

5.1. Inspection

Once the returned item is received, our team will inspect it to confirm that it meets the eligibility criteria.

5.2. Refund Method

If the return is approved, the refund will be issued to the original payment method within 7‑10 business days. A confirmation email will be sent once the refund is processed.

6. Exchanges

Exchanges are handled as a separate order. If you wish to exchange an item, follow the return procedure above and place a new order for the desired product.

7. User Responsibilities

• Provide accurate contact information when placing an order.
• Inspect the product upon delivery and report any issues within the 30‑day window.
• Follow the return instructions precisely, including using the RMA number.

8. Legal Disclaimer

This Refund and Returns Policy does not affect any statutory rights you may have under applicable consumer protection laws. We reserve the right to amend this policy at any time, with changes taking effect upon posting on the website.

9. Contact Information

If you have any questions regarding this policy, please reach out to us at [email protected] or call +1(806)737-9486‑9486. Our mailing address is listed on the website under the Contact page.